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Salesforce (ADX261) Exam Questions PDF

ADX261 pdf
  • Exam Code: ADX261
  • Exam Name: Administer and Maintain Service Cloud
  • Updated: Jun 20, 2025
  • 177 Questions and Answers
  • PDF Price: $69.00  $27.6

Salesforce (ADX261) Value Pack
(Frequently Bought Together)

ADX261 Dumps Bundle Pack
  • Exam Code: ADX261
  • Exam Name: Administer and Maintain Service Cloud
  •    Updated: Jun 20, 2025
  • 177 Questions and Answers
  • PDF Version + Web Practice Test
  • 3 Months (Free Updates)
  • Value Pack Total: $111  $44.4

Salesforce (ADX261) Exam Practice Software

ADX261 Testing Engine
  • Exam Code: ADX261
  • Exam Name: Administer and Maintain Service Cloud
  •    Updated: Jun 20, 2025
  • 177 Questions and Answers
  • Practice Test Price: $69.00  $27.6
  • Try Demo

Salesforce ADX261 Exam Questions

Administer and Maintain Service Cloud exams.

Question - (Single Choise)
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page. How should a consultant configure this requirement?
Choose the Choices:


Question - (Single Choise)
Universal Containers wants to unify channels and manage agent workload with Omni - Channel routing. What required step Should a consultant address before configuring Omni Channel?
Choose the Choices:


Question - (Single Choise)
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend? Choose 2 answers
Choose the Choices:


Question - (Single Choise)
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online. How should the consultant implement these requirements?
Choose the Choices:


Question - (Multiple Choices)
Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields. Which three best practices should a consultant recommend? Choose 3 answers
Choose the Choices:


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