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Microsoft (MB-230) Exam Questions PDF

MB-230 pdf
  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Updated: Jun 07, 2026
  • 327 Questions and Answers
  • PDF Price: $59.00  $29.5

Microsoft (MB-230) Value Pack
(Frequently Bought Together)

MB-230 Dumps Bundle Pack
  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  •    Updated: Jun 07, 2026
  • 327 Questions and Answers
  • PDF Version + Web Practice Test
  • 3 Months (Free Updates)
  • Value Pack Total: $99  $49.5

Microsoft (MB-230) Exam Practice Software

MB-230 Testing Engine
  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  •    Updated: Jun 07, 2026
  • 327 Questions and Answers
  • Practice Test Price: $59.00  $29.5
  • Try Demo

Microsoft MB-230 Exam Questions

Microsoft Dynamics 365 Customer Service Functional Consultant exams.

Question - (Single Choise)
DRAG DROP You need to configure the system to store answers about claims. Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order. 

 



 
Choose the Choices:


Question - (Single Choise)
HOTSPOT You need to create and configure objects to support the requirements. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 

Choose the Choices:


Question - (Multiple Choices)
You need to configure the queue for telephone - based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Choose the Choices:


Question - (Single Choise)
HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Choose the Choices:


Question - (Single Choise)
You need to search for answers to customer claims. Which type of search should you perform?
Choose the Choices:


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