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SDI (SD0-101) Exam Questions PDF

SD0-101 pdf
  • Exam Code: SD0-101
  • Exam Name: Service Desk Analyst Qualification
  • Updated: Feb 21, 2026
  • 165 Questions and Answers
  • PDF Price: $59.00  $29.5

SDI (SD0-101) Value Pack
(Frequently Bought Together)

SD0-101 Dumps Bundle Pack
  • Exam Code: SD0-101
  • Exam Name: Service Desk Analyst Qualification
  •    Updated: Feb 21, 2026
  • 165 Questions and Answers
  • PDF Version + Web Practice Test
  • 3 Months (Free Updates)
  • Value Pack Total: $99  $49.5

SDI (SD0-101) Exam Practice Software

SD0-101 Testing Engine
  • Exam Code: SD0-101
  • Exam Name: Service Desk Analyst Qualification
  •    Updated: Feb 21, 2026
  • 165 Questions and Answers
  • Practice Test Price: $59.00  $29.5
  • Try Demo

SDI SD0-101 Exam Questions

Service Desk Analyst Qualification exams.

Question - (Single Choise)
Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?
Choose the Choices:


Question - (Single Choise)
Which option is the best example of a closed question?
Choose the Choices:


Question - (Single Choise)
What is the best type of questioning to use to disengage a caller whilst ensuring a professional approach to call management?
Choose the Choices:


Question - (Single Choise)
Which of these options is NOT part of the correct procedure for putting a user on hold?
Choose the Choices:


Question - (Single Choise)
Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would you explain it to him/her?
Choose the Choices:


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